Returns Policy & Shipping

RETURNS

We provide a refund or exchange within 7 days from the purchase day if you are unhappy with your purchase and so long as they are unworn, undamaged and in a good condition, or if it has been damaged in transit. Should you wish to return your purchase please contact us at info@mayayuen.com with your purchase reference number. For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

SHIPPING

We can ship to virtually any address in Asia for free! We're happy to provide shipping to the following countries: Hong Kong, Australia, Brunei, India, Indonesia, Japan, Korea (South), Macau, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and standard times from our shipping partner. This estimate is not guaranteed, and you will be given a more precise indication when you receive your tracking number. For deliveries within Hong Kong, we can typically fulfill and deliver your order within 3 working days.

If you require shipment to China or countries beyond those listed, please contact us directly at info@mayayuen.com for more information and to arrange a special arrangement. China customs may have import restrictions concerning precious metals, and your shipment may be subject to delivery delays and customs duty which you will be responsible for. We will provide you a separate quotation for such deliver arrangements.